NumberCruncher Inventory Management Products | FAQ’s

Home ► Support

When I scan my items Pocket Inventory says the item cannot be found

When I scan my items Pocket Inventory says the item cannot be found?

Pocket Inventory - QuickBooks
Pocket Inventory - SBA
Pocket Inventory - All Orders

There could be a few reasons why the item may be coming up as not found:

If you selected to only send a subset of the item list to the device the item you are trying to scan may not be there. Check the item list to see if it was sent to the device during check out.
If it is a barcode make sure that it is the one currently defined for that item. Barcodes can be viewed/modfied/defined through the device's barcode editor, which can be found on the main screen of Pocket Inventory. If the barcode comes from a custom field in your back-end make sure that custom field was included to be sent to the device during check out.
Some scanner attach a "Check Digit" to the end of the barcode. In Pocket Inventory turn "Remove Check Digit" on from the "Preferences" menu. This will remove the trailing charachter from the barcode so that it can be recognized by Pocket Inventory.

9/20/2005